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Terms and Conditions

Last Updated: 02/14/2020

Please review the following terms and conditions of use which govern your use of these sites (the “Agreement”).
Your use of the sites constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use any of the Sites. If you do not agree to these terms, please do not use the sites.

Site Transactions

We reserve the right to refuse any order you place with us. We may in our sole discretion limit or cancel orders. We will attempt to notify you by e-mail and/or billing address/phone number provided at the time the order was made.

Right to Change Sites

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the sites or any service, content, feature or product offered through the sites, with or without notice; charge fees in connection with the use of the sites; modify and/or waive any fees charged in connection with the sites; and/or offer opportunities to some or all users of the sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the site, or any service, content, feature or product offered through the sites.

Site Contents

Unless otherwise noted, the sites, and all materials on the sites, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by Pro Movers Inc. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the sites. Unless otherwise specified, the sites and the contents are intended to promote Pro Movers Inc’s products and services available in the United States. The sites are controlled and operated by Pro Movers Inc from its offices in Costa Mesa, California. User comments, feedback, and other submissions. Pro Movers Inc. is pleased to hear from users and welcomes your comments regarding our products and services. You agree that your comments will not violate any right of any third party, including copyright, privacy or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead. Pro Movers inc. or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. Pro Movers inc takes no responsibility and assumes no liability for any comments posted by your or any third party.

Personal Information Submitted Through the Sites

Your submission of personal information through the sites is governed by our privacy policy, which can be reached by clicking on the “Privacy Policy” link located in the bottom of our site (the “Privacy Policy”)
Here is the link to Privacy Policy

This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Cancellation Policy: Customer forfeits the deposit of one hour (at the hourly rate given) for any appointment cancelled without 5 day’s notice given to the Pro Movers Inc. Acceptable forms of cancellation are by phone or by email.

Links to Other Web Sites and Services

The Sites may contain links to other Web sites that are not under the control of Pro Movers Inc. has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Sites’ users.

Disclaimer

Pro Movers Inc. expressly disclaims any duty to update or revise the materials on the Sites, although Pro Movers Inc. may modify the materials at any time without notice. Your use of the sites is at your sole risk, and you assume full responsibility for any costs associated with your use of the sites. Pro Movers Inc. shall not be liable for any damages of any kind related to your use of the sites.

Limitation of Liability: Pro Movers Inc. shall be legally liable only for our own negligence. Pro Movers Inc. assumes no liability for delays or loss or damage to goods caused by deterioration, war, terrorism, labor troubles, strikes, acts of God or the public enemy, riots, military or government actions, nuclear hazard, quarantine, the elements or other causes beyond the control of the Pro Movers Inc. Also, the limits of liability for goods in storage and/or for transporting or handling will be strictly limited to the valuation selected and subject to the terms and conditions of this contract.

Valuation: At Shippers request, Pro Movers Inc. will procure Full Value coverage at the Shippers’ sole expense. Shipper must state the Full Value of all property to be moved. Otherwise Pro Movers Inc. will be liable for only the Loss times the percentage of the value covered divided by the actual total value of the entire amount moved, and that the shipper assumes the responsibility for the difference should a loss or damage occur. This overage may have a deductible. Liability Exclusions: Pro Movers Inc. is not liable for the mechanical or electronic functioning of any articles such as, but not limited to Computers, Televisions, Copiers, Pianos, Appliances, Refrigerators, Washers & Dryers, etc, whether or not such articles are packed or unpacked by the Pro Movers Inc. Pro Movers Inc. recommends that all such items be inspected and prepared for moving by a qualified service technician. Pro Movers Inc. is not responsible for any damage caused to the goods by inherent vice, the very nature of an item being moved, such as, but not limited to inadequate structural design of wood products and /or press-board furniture, weakened fasteners or adhesive breakdown due to old age or changes in temperature or humidity. In no event shall Pro Movers Inc. be liable for the loss or damage to information or data contained in computers, laptops, PDA’s, cameras, camcorders, on hard drives, disks, zip drives, floppies, memory cards or any other format for any reason whatsoever. We are also not liable for damage resulting from moths, vermin, or other insects, rust, spoilage, contamination, normal wear and tear, mold, mildew, fumigation, loss or damage or delay caused by or resulting from an act, omission or order of the Shipper or from illegal transport or trade

Valuables: Pro Movers Inc. is not liable for the contents of drawers, containers, or other items of a similar nature unless we are paid to pack and unpack said items. We are also not liable for damages to fragile items unless we are paid to pack and unpack them. These items include, but are not limited to, Glass, China, Marble, Mirrors, Lampshades, Slate, Pictures, Artwork, etc. Further, Pro Movers Inc. is not liable in any way for Cash, Cell Phones, Jewelry, Precious Stones, Bonds, Securities, Documents or other items of extraordinary value, even when packed and /or unpacked by our employees. Also, any items with a value in excess of $100 per pound must be declared in writing prior to the move. Shipper must list these items on the High Value Items form which is a part of this contract. Failure to declare such High Value Items will result in the valuation reverting to Standard Valuation for those items.

Pairs and Sets: For any article or articles which are a part of a pair or set, the measure of loss or damage to such articles shall be a reasonable and fair portion of the total value of the pair or set, giving consideration to the importance of said article or articles, but in no event shall such loss or damage be construed to mean the total loss of the pair or set, or any part of property consisting, when complete for use, of several parts, Pro Movers Inc. shall only be liable for the value of the part lost or damaged

Dangerous Articles: Loss or damage contributed to or caused by transporting aerosol cans, cleaning fluids, paint, explosives, firearms, ammunition, bio-hazards, nuclear hazards, flammables, of any type and or other dangerous goods is excluded. The Shipper hereby agrees to certify that none of the foregoing items will be contained or included within the shipment and further agrees to indemnify Pro Movers Inc. against any loss or damage caused by the inclusion of these or similar items8.

Ownership of Property: The Shipper has represented and warranted to Pro Movers Inc. that he/she is the legal owner or in lawful possession of the property tendered for storage and or transportation, and has the legal right and authority to contract for services for all of the property tendered upon provisions, limitations, terms and conditions herein set forth. In the event of litigation as a result of the breach of this clause, Shipper agrees to pay all charges that may be due together with such costs and expenses including attorney fees which this Pro Movers Inc. may responsibly incur or become liable to pay in connection herewith and Pro Movers Inc. shall have the right to assert, pursue, and perfect a lien on said property for all charges that may be due it for such costs and expenses.

Claims: All items MUST be inspected by Shipper at the completion of the move. Any claims of damage or non-delivery MUST be made In writing within 10 days of the completion of the move, and MUST be accompanied by a PAID IN FULL receipt of ALL charges. Pro Movers Inc. shall have the right to INSPECT and REPAIR any damaged articles and it shall be at the sole discretion of the Pro Movers Inc. with the advice of a qualified repairman as to whether an article should be repaired, replaced or the Shipper paid a cash compensation based on type of protection customer chooses but not less than 60 cents per pound per article.
As such, all damaged items must be kept available for inspection, including cartons in which items were packed. Pro Movers Inc. reserves the Rights of Salvage on any damaged article. Under no circumstances shall Pro Movers Inc. be liable for the loss of use of the property or any decrease in value of any article or item.
and if need be, we will send the same crew out to your home to asses the damages.

All claims must be sent via certified mail only to:
Our mailing address:

Pro Movers Inc.

1301 East Edinger Ave.

Santa Ana, Ca 92705

 

Please include the following in your claim letter:

  • Request #.
  • Date of your move.
  • Your “Origin” and “Destination” addresses.
  • Copy of your bill of Lading (You can print it from your account page).
  • Name of the Foreman on your job.
  • Copies of any documents, or receipts pertaining to your claim.
  • List separately all damaged items.
  • Describe the damage.
  • Attach pictures of the damaged item / items.
  • Include your mailing address.

Specific rules are set forth in Maximum Rate Tariff 4 regulated by California Public Utilities Commission. The mover must acknowledge receipt of your claim within 30 days, and must deny or make an offer within 120 days of receipt of your claim. When making a claim or considering an offer, bear in mind the amount of liability that you declared on your shipment. If both you and the carrier consent, the claim may be submitted to an impartial arbitrator for resolution.

Merchants Terms of Payment: Within the rights of the Law, Pro Movers Inc. may collect the bill before releasing goods back to the Shipper. As of January 27th, 2013 Mastercard and Visa changed their operating rules and regulations to allow merchants to charge extra fees, called surcharges to customers who pay with a Mastercard or Visa Card, subject to certain requirements. Accepted methods of payment are Cash, and Credit Card. We take, Visa, Mastercard, American Express and Discover Card. NO Personal Checks accepted. If a Credit Card is used, the Shipper specifically agrees that if delivery has been made. The Shipper will not in any way block, revoke or object to payment previously made, authorized, or agreed to. Furthermore, the Shipper specifically agrees that he/she will not attempt to offset damage or delay claims against any credit card charges or other payments. If Shipper violates the Terms of Payment section of their bill, the Shipper by default agrees to pay all collection costs and legal fees incurred by Pro Movers Inc. because of such action.

Indemnification

You agree to defend, indemnify and hold Pro Movers Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the sites and/or your breach of any representation, warranty, or other provision of the Agreement.

Dispute Resolution/Arbitration

Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and Pro Movers Inc. agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), the party asserting the dispute shall first try in good faith to settle such dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the dispute and allowing the receiving party 30 days in which to respond to or settle the dispute. Notice shall be sent to our mailing address:

Pro Movers Inc.

1301 East Edinger Ave.

Santa Ana, Ca 92705

Entire Bill Of Lading: This Bill Of Lading (BOL) represents the entire agreement of the parties here to, and applies to all additional services rendered by Pro Movers Inc. for the Shipper. Only an officer of Pro Movers Inc. has the authority to modify the Terms and Conditions of this BOL, and then only in writing; Pro Movers Inc. will not be bound by any promise or representation made at any time by any other person unless made in writing and signed by an officer of the Pro Movers Inc.

Severability: If any provision contained in this agreement shall for any reason be held invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision of this agreement and all other provisions shall continue in full force and effect.

Choice of Law

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of California, County of Orange /or the Southern District of California. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Pro Movers inc.’s right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Sites.

Termination

These terms are effective unless and until terminated by either you or Pro Movers Inc. You may terminate this Agreement at any time. Pro Movers Inc. also may terminate this Agreement at any time without notice, and accordingly may deny you access to the sites, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

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